Shipping policy
1–2days
Processing Time
Orders are processed within 1-2 business days
3–5days
Standard Delivery
Estimated delivery within the continental US
$49
Free Shipping
Free standard shipping on orders over $49
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation. Orders placed after 2:00 PM EST will begin processing the following business day. During high-volume periods such as holiday sales, processing times may be slightly longer; we will notify you by email if there is a significant delay to your order.
Shipping Methods, Rates & Delivery Times
Once your order has been processed, it will be handed to our shipping carrier. Estimated delivery times below are calculated from the date of dispatch, not the order date, and do not include order processing time.
Shipping Method Estimated Delivery Cost
Standard Shipping 3-5 business days Free on orders over $49; $6.99 flat rate on orders under $49
Expedited Shipping 1-2 business days Calculated at checkout based on order weight and destination
Fresh, Frozen & Perishable Items
Fresh and frozen pet food items are shipped with insulated packaging and cold packs to maintain product quality during transit, and may ship separately from non-perishable items in your order. To prevent spoilage, perishable orders are shipped using expedited methods only and cannot be shipped to P.O. boxes. Please ensure someone is available to bring the package indoors promptly upon delivery.
Order Tracking
As soon as your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your package on the carrier's website. If you have not received tracking information within 3 business days of placing your order, please contact us at support@petwago.com.
Shipping Address Accuracy
Please ensure that your shipping address, including apartment/unit numbers and ZIP code, is accurate and complete at checkout. PetWago.com is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment, which may incur an additional shipping fee.
Lost, Delayed, or Damaged Shipments
PetWago.com is not liable for delays caused by the shipping carrier, customs authorities, or other circumstances beyond our control, such as severe weather or natural disasters. If your order is significantly delayed, lost in transit, or arrives damaged, please contact us within 7 days of the expected delivery date at support@petwago.com with your order number, and we will work with the carrier to locate your package or arrange a replacement or refund in accordance with our Refund Policy.
Subscription Deliveries
For subscription-based fresh food orders, deliveries are scheduled automatically based on your selected frequency. You can pause, skip, or reschedule an upcoming delivery from your account at least 24 hours before it ships. Shipping for subscription orders follows the same rates and timelines outlined above.
Contact Us
For any questions about this Shipping Policy or the status of an order, please reach out to us at:
📧 support@petwago.com
📞 +13074459058 (Mon–Fri, 9am–6pm EST)
📍 30 N Gould St Ste R Sheridan, WY 82801